Refund & Certification Policy

At The Institute for Women's Metabolic Health™, we are committed to providing a high-quality educational experience that empowers clinicians and wellness professionals to confidently support women through evidence-based metabolic and lifestyle medicine principles.

Because this is a digital certification program with immediate access to proprietary educational materials, resources, templates, and coursework, all tuition and enrollment fees are non-refundable once access has been granted.

We encourage prospective students to enroll thoughtfully and ensure the program aligns with their professional goals before registering.

Certification Is Earned, Not Purchased

Enrollment in this program does not guarantee certification.

Certification is awarded only to participants who successfully complete all required coursework, assessments, case studies, practical assignments, examinations, and any additional competency requirements established by The Institute for Women's Metabolic Health.

Students are responsible for demonstrating mastery of the material and meeting all certification standards.

Failure to complete required coursework, assessments, assignments, examinations, or competency requirements does not qualify a participant for a refund, partial refund, or automatic certification.

The Institute reserves the right to withhold certification if a participant does not demonstrate satisfactory competency, professionalism, ethical conduct, or successful completion of program requirements.

Student Responsibility

By enrolling in this program, you acknowledge and agree that:

• You are responsible for your participation, progress, and completion of the program.
• You understand that certification must be earned through successful completion of all requirements.
• You understand that enrollment alone does not guarantee certification, professional credentials, employment, licensure, income, business success, or specific outcomes.
• You are responsible for complying with all program policies, deadlines, and academic integrity standards.
• You understand that individual results will vary based on effort, engagement, prior experience, and application of the material.

Exceptional Circumstances

We understand that unexpected situations can occur.

If you believe there has been a billing error or extraordinary circumstance, please contact us within seven (7) days of your purchase at [INSERT EMAIL].

Requests will be reviewed on a case-by-case basis at the sole discretion of The Institute for Women's Metabolic Health. Submission of a request does not guarantee approval.

No refund requests will be considered after the seven-day review period.

Our Commitment to You

We are committed to providing a supportive, educational, and transformational learning experience.

In return, we ask that you come prepared to learn, engage, ask questions, and fully participate in the certification process.

Our goal is not simply to help you complete a program.

Our goal is to help you become the knowledgeable, confident, and capable professional that women deserve.

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We’re not here to trap you—we’re here to support your transformation.
If you’re ready to lead yourself differently, we’re honored to walk with you.

 

Student Support Policy

At The Institute for Women's Metabolic Health™, we are deeply committed to supporting our students throughout their educational journey. To ensure a positive experience for all participants while maintaining clear expectations, we have established the following support guidelines.

Our Commitment to Student Success

We are dedicated to providing a high-quality learning experience through structured coursework, educational resources, community support, and program guidance.

Our goal is to help students confidently progress through the certification curriculum while developing the knowledge and skills required to successfully complete the program.

Certification Program Support

Enrollment in the certification program includes:

• Access to all course materials and educational content
• Technical support related to platform access
• Clarification regarding course assignments and program requirements
• Community-based support opportunities (if applicable)
• Scheduled group Q&A sessions (if offered)
• Administrative support related to enrollment and program logistics

The certification program is designed as a self-paced educational experience. While we strive to provide helpful guidance, enrollment in the certification program does not include individualized coaching, business consulting, clinical case review, personalized feedback on patient cases, or unlimited access to faculty.

What Is Not Included in Certification Enrollment

To maintain fairness for all students and preserve the integrity of our educational programs, certification enrollment does not include:

• One-on-one coaching calls
• Individual business mentorship
• Personalized patient case review
• Review of treatment plans or recommendations
• Direct access to instructors for ongoing clinical guidance
• Unlimited email, text, Voxer, or private messaging support
• Customized career planning
• Practice-building consulting

Questions requiring individualized strategy, detailed case analysis, business consulting, or personalized implementation support fall outside the scope of standard certification enrollment.

Mentorship Program

For students seeking individualized support, direct access, clinical guidance, business development assistance, or hands-on implementation coaching, we offer a separate Mentorship Program.

The Mentorship Program is specifically designed for professionals who desire personalized feedback, accelerated growth, and direct guidance throughout their journey.

Mentorship may include:

• One-on-one coaching sessions
• Individualized clinical case review
• Personalized business strategy
• Practice development support
• Patient communication guidance
• Accountability and implementation support
• Direct access to mentorship resources and feedback

Guaranteed One-on-One Attention

The Mentorship Program is the only program within The Institute for Women's Metabolic Health that includes guaranteed one-on-one attention and individualized support.

Students who desire personalized feedback, direct access to faculty, customized guidance, or individual mentorship should enroll in the Mentorship Program.

Because mentorship clients receive dedicated time and attention, mentorship enrollment is separate from certification enrollment and subject to additional fees.

Respecting Program Boundaries

To ensure we can serve all students effectively, requests for individualized coaching, patient-specific recommendations, business consulting, extensive assignment review, or ongoing private support may be redirected to mentorship opportunities when appropriate.

These boundaries allow us to maintain a high-quality experience for both certification students and mentorship participants.

We Want You to Succeed

Our certification program provides the education, framework, and tools necessary to build confidence and competency in women's metabolic health.

For those who desire a deeper level of support, accountability, and personalized guidance, mentorship offers a direct pathway to accelerated growth and individualized attention.

Both programs are valuable. They simply serve different purposes.

Certification provides the education.

Mentorship provides the personalized guidance.

We encourage students to choose the level of support that best aligns with their goals, learning style, and desired level of access.

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📩 Direct Support

• If you have a question specific to your account, access, or need technical help, email [Insert Support Email Here]

• Response time: within 48 hours Monday–Friday (excluding holidays)

• For VIP Concierge clients, you’ll receive personal contact options outlined during onboarding

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⛔ What We Don’t Offer

To protect your energy—and ours—we do not offer:

• 24/7 messaging access

• One-on-one coaching (unless you’re a mentorship client)

• Crisis support or emergency medical advice

If you need more personalized support, consider applying for our Mentorship, where you’ll work with Dr. K directly.

 

Copyright, Intellectual Property, Disclaimer & No Guarantees Policy

The Institute for Women's Metabolic Health™

Copyright & Intellectual Property Policy

All content contained within The Institute for Women's Metabolic Health™, including but not limited to certification materials, mentorship materials, videos, presentations, coursework, assessments, case studies, templates, handouts, worksheets, frameworks, graphics, downloads, educational resources, branding, logos, trademarks, and proprietary methodologies, is the intellectual property of The Institute for Women's Metabolic Health™ and Dr. Cheryl Koelling, DC, M.Ed., unless otherwise stated.

All content is protected by United States and international copyright, trademark, and intellectual property laws.

Permitted Use

Enrollment in a certification or mentorship program grants you a limited, non-transferable, non-exclusive license to access and use program materials for your individual educational and professional development.

Participants may:

• Access course materials for their personal educational use
• Download or print resources intended for student use
• Apply concepts learned within their own professional practice
• Reference their certification status in accordance with Institute guidelines once certification has been successfully earned

Prohibited Use

Without prior written permission, participants may not:

• Reproduce, distribute, copy, share, upload, publish, or transmit program materials
• Share login credentials or course access with any third party
• Record, reproduce, or redistribute videos, presentations, mentorship sessions, or educational content
• Teach, license, sell, sublicense, or repurpose Institute materials for use in another course, certification, coaching program, membership, or business
• Modify, rebrand, or present Institute content as their own
• Create derivative works based upon Institute proprietary frameworks, systems, templates, assessments, or educational materials

Unauthorized use of Institute materials may result in immediate removal from the program, revocation of certification eligibility, and legal action when appropriate.

Certification Ownership & Use

Certification status may only be represented by individuals who have successfully completed all certification requirements and have been formally awarded certification by The Institute for Women's Metabolic Health.

Enrollment alone does not grant certification status.

Participants may not represent themselves as certified, endorsed, approved, affiliated, or credentialed by The Institute until all requirements have been successfully completed and certification has been formally issued.

The Institute reserves the right to deny, withhold, suspend, or revoke certification for academic dishonesty, unethical conduct, misrepresentation, violation of Institute policies, or failure to meet competency standards.

No Guarantees Policy

The Institute for Women's Metabolic Health is committed to providing high-quality, evidence-informed education designed to support professional growth and development.

While we strive to provide exceptional educational experiences, we make no guarantees regarding specific outcomes.

What We Promise

We promise to provide:

• Evidence-informed educational content
• Practical frameworks and systems
• Structured learning experiences
• Professional development opportunities
• Educational resources designed to support student success

What We Do Not Guarantee

We do not guarantee:

• Certification completion
• Certification approval
• Employment opportunities
• Career advancement
• Business growth
• Client acquisition
• Income generation
• Professional licensing
• Specific professional outcomes
• Any particular level of success

Successful completion of the certification program depends upon the student's effort, participation, competency, professionalism, ethical conduct, and successful completion of all program requirements.

Certification is earned—not purchased.

Enrollment does not guarantee certification.

Educational Disclaimer

All information provided by The Institute for Women's Metabolic Health™, including coursework, videos, mentorship discussions, presentations, educational resources, assessments, case studies, templates, and communications, is intended solely for educational and informational purposes.

The Institute does not provide medical, legal, financial, accounting, licensing, or professional practice advice.

Participants are solely responsible for ensuring that any information learned through the program is implemented in accordance with their own professional scope of practice, licensing regulations, applicable laws, employer policies, and professional standards.

No Provider-Patient Relationship

Participation in any certification, mentorship, course, workshop, presentation, or educational offering provided by The Institute for Women's Metabolic Health does not establish a provider-patient relationship, clinician-patient relationship, or any other professional relationship between participants and Dr. Cheryl Koelling, Institute faculty, mentors, contractors, or representatives.

Educational discussions, case studies, examples, and mentorship conversations are intended for educational purposes only and should not be interpreted as individualized patient care recommendations.

Professional Responsibility

Participants are responsible for:

• Practicing within their professional scope
• Following all licensing requirements
• Maintaining professional liability coverage when applicable
• Exercising independent clinical judgment
• Verifying information before implementation
• Ensuring compliance with applicable laws and regulations

The Institute shall not be liable for decisions, actions, recommendations, or outcomes resulting from a participant's use or application of educational content.

Acceptance of Terms

By enrolling in, accessing, or participating in any program offered by The Institute for Women's Metabolic Health™, you acknowledge that you have read, understood, and agreed to this Copyright, Intellectual Property, No Guarantees, and Disclaimer Policy in its entirety.